Returns & Exchanges
At The Lab Co., we stand by the efficacy of our formulas and want you to be completely satisfied with your beauty ritual. If a product isn't the right fit for your skin, we offer a 30-day return window for all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Select the items you wish to return; once approved, a pre-paid shipping label will be sent directly to your inbox.
Prepare the Package
Securely pack your items in their original packaging to ensure they arrive back at our lab safely and in good condition.
Receive Your Refund
Once our team inspects the return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing