Frequently Asked Questions
Everything you need to know about your science-backed beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, provided it is at least half full.
Are your products cruelty-free?
Yes, at The Lab Co., we are committed to ethical beauty. All of our formulations are 100% cruelty-free and never tested on animals.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our shipping zones to more countries very soon.
Are your ingredients safe for sensitive skin?
Our products are dermatologically tested and formulated without harsh parabens or sulfates. However, we always recommend performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options via Klarna.